This privacy policy (hereinafter the “Policy”) sets out how Dr. Anne-Marie Landry collects, uses, communicates, retains and destroys your personal information. For ease of reference, we will use the terms “we”, “us” or “the clinic” from time to time throughout the Policy.
We may provide you with additional information regarding the processing of your personal information, in certain circumstances, at the time we collect your personal information. We may also obtain your specific consent in certain circumstances to the collection, use, disclosure and retention of your personal information.
This Policy applies to personal information collected by us in any manner, whether in person, over the telephone or through our web site.
By accepting this Policy or by providing us with personal information after you have had an opportunity to review the Policy or any supplemental notice, you agree that your personal information will be treated in accordance with the Policy and the supplemental notice.
Here is our complete identifying information:
Dr Anne-Marie Landry
3333 boulevard du Souvenir, suite 203
Laval, Québec
H7V 1X1
Please do not hesitate to contact us with any questions or comments you may have regarding the Policy, the manner in which we handle your personal information, or to exercise your rights with respect to your personal information. You can reach our Privacy Officer by e-mail :
info@drannemarielandry.com or by mail at the above address.
At Dr. Anne-Marie Landry, we have assigned the following roles and responsibilities:
Under the authority of the clinic's operators, the administrative assistant ensures that the rules governing the protection of personal information are implemented in the clinic and understood by all staff.
We make our staff and professionals aware of the importance of protecting personal information, notably through information provided by the Collège des médecins du Québec, the Commission d'accès à l'information du Québec and certain medical associations.
In the Policy, the following definitions apply:
“Privacy Incident” means
1. access to personal information that is not authorized by law;
2. unauthorized use of personal information;
3. unauthorized disclosure of personal information; or
4. the loss of personal information or any other breach of the protection of personal information.
How do we collect your personal information?
Primarily by means of RAMQ registration forms, our electronic medical records, the guichet d'accès populationnel, the Santé Québec file, Logibec for information from institutions, and by telephone.
What personal information do we collect?
Personal contact information, health insurance card, health information.
For our staff, personal contact information, information required under labor laws, tax laws.
From whom do we collect your personal information?
Directly from you, from the Santé Québec file, from RAMQ and from the network's healthcare establishments.
Why do we collect your personal information?
In order to provide you with healthcare services.
For our staff, so that we can employ and remunerate them.
What happens if you do not consent to the collection of your personal information?
We will not be able to provide you with healthcare services or employ you.
How will we share your personal information with third parties?
With our electronic medical records, the Santé Québec file, Logibec for interaction with the network's healthcare establishments, and with the Régie de l'assurance maladie du Québec.
For our employees, in accordance with government regulations.
Who can access your personal information?
Physicians, health professionals on loan from the CISSS, consulting health professionals, nurses and secretaries, all strictly in the performance of their duties.
For our employees, medical clinic managers and those in charge of human resources and accounting, strictly in the performance of their duties.
How long will we keep your personal information?
As long as the doctor-patient relationship lasts, in accordance with the rules set out in the Act and by the Collège des médecins du Québec.
For our employees, for as long as the employment relationship lasts and in accordance with the laws and regulations in force for the management of human resources within a company.
What are the risks involved in processing your personal information?
Confidentiality incidents (see definition above).
Where do we keep your personal information?
We store your personal information in our supplier's electronic medical record system, which is approved by the Ministère de la Santé et des Services sociaux.
Our employees' personal information is stored in our electronic personnel management systems, those of payroll service providers and in locked filing cabinets.
Software name: Myles
Vendor name: Medfar
Utilities: Electronic patient record, Cloud data storage, Virtual consultations, Billing
Update schedule: Vendor-developed
We follow industry security standards to protect the information we collect and receive. In particular, we have put in place appropriate physical, technical, IT and administrative safeguards to protect your personal information against any breach of confidentiality.
Despite these measures, given the risks inherent in the use of computer systems, we cannot ensure or warrant the security and confidentiality of any information you transmit or provide to us, and you do so at your own risk. If you have reason to believe that personal information has been compromised, please contact us as indicated in Section 1 of the Policy.
Where there is a serious risk of death or serious injury
We may disclose personal information held by us for the purpose of protecting an individual or group of individuals when there is reasonable cause to believe that there is a serious risk of death or serious bodily harm to that individual or group, such as a disappearance or an act of violence, including a suicide attempt, and the nature of the threat inspires a sense of urgency.
The information may then be communicated to the person or persons exposed to this risk, to their representative or to any person likely to come to their aid. Only the information required for the purpose of the communication will be communicated.
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We may also disclose information to the Director of Criminal and Penal Prosecutions or to a person or group responsible for preventing, detecting or repressing crime or legal offences when the information is necessary for the purposes of prosecuting an offence under a law applicable in Québec. Finally, we may communicate information to a police force when it is necessary for the planning or execution of an intervention adapted to the characteristics of a person or situation, in any of the following cases:
1° the police force intervenes, at our request, to provide us with assistance or support as part of the services we provide to a person;
2° we act in concert or partnership with the police force in the context of joint psychosocial and police intervention practices.
We may transfer your personal information to service providers we use for our operations. Your personal information may therefore be transferred outside Quebec, for example to cloud computing to ensure data redundancy, i.e. to ensure data integrity.
We may transfer your personal information to service providers we use for our operations. Your personal information may therefore be transferred outside Quebec, for example to cloud computing to ensure data redundancy, i.e. to ensure data integrity.
By law, you have various rights with regard to your personal information. In particular, you have the following rights:
Access: the right to ask whether we hold any personal information about you and, if so, to request access to that information.
Rectification: the right to request rectification of any incomplete or inaccurate personal information we hold.
Withdrawal of consent: the right to withdraw your consent to the disclosure or use of your personal information. If you withdraw your consent, we will no longer be able to provide you with health services, nor will we be able to keep you in our employ if you are one of our employees.
Restriction or refusal of access: the right to request that a specific stakeholder or a specified category of stakeholder not have access to one or more pieces of information that you have identified.
Complaint: the right to file a complaint with our Privacy Officer as identified in Section 1 in connection with this Policy or to file a complaint with the Commission de l'accès à l'information du Québec if you believe that a breach of privacy laws has occurred. To file a complaint with the Commission d'accès à l'information (Québec), please use the appropriate form available at the following address: For citizens | Commission d'accès à l'information du Québec (gouv.qc.ca)
Portability: You have the right to request that your personal information be communicated to you or transferred to another organization in a structured and commonly used technological format.
To exercise any of these rights, please contact our Privacy Officer as indicated in Section 1 of this Policy.
We use cookies to enable us to perform basic functions on our website. These cookies do not collect any personal information.
This Policy does not apply to third-party websites, pages or applications that may be accessed through our services, and we are not responsible for such third-party services. If you follow such links, these third-party sites or services may have their own privacy policies that you should review before submitting your personal information.
We do not use any technology that makes automated decisions based on personal information.
We do not use any technology that uses personal information for identification, profiling or location purposes.
Personal information is destroyed according to the rules set out in the regulations issued by the Collège des médecins du Québec, the laws applicable in Québec regarding human resources management and the laws applicable in Québec regarding the protection of personal information.
We may, from time to time, amend this Policy to reflect changes in our business processes or in the law.
@2024 Dre Anne-Marie Landry inc. All rights reserved.
